How signing in works
Logging in to Westio Casino takes a few seconds once your account is set up. We use a simple email and password login, with optional two-factor authentication for players who want an extra lock on the door. There is nothing to download: our site runs in any modern desktop or mobile browser, and the same login works everywhere.
Because we operate under a gaming licence covering Great Britain and follow UK Gambling Commission rules, your account must be verified before you can play, including free spins. If you have only just registered and the lobby asks for documents, that is our identity check rather than a login fault. Our identity verification guide explains exactly what we ask for and why.
Step-by-step: signing in on desktop or mobile
- Go to our homepage and tap Log In in the top-right corner.
- Enter the email address you registered with. It is not case-sensitive, but it must match exactly, so check for typos and extra spaces.
- Enter your password. Passwords are case-sensitive.
- If you have switched on two-factor authentication, enter the six-digit code from your authenticator app or the SMS we send to your phone.
- Tick Remember me only if you are on your own personal device.
- Tap Log In. You land in the lobby with your balance, active bonuses and safer-gambling settings in the account menu.
Login at a glance
| Feature | How it works |
|---|---|
| Login details | Email address + password |
| Two-factor authentication | Optional, via authenticator app or SMS code |
| Password reset link | Valid for 30 minutes |
| Wrong password limit | 5 attempts, then a 15-minute lock |
| Idle session timeout | 30 minutes without activity |
| “Remember me” | Recommended on personal devices only |
| App needed? | No – works in any modern browser |
Two-factor authentication (2FA)
We strongly recommend switching on 2FA. It means that even if someone learns your password, they still cannot get into your account without the second code.
Setting it up
- Open My Account > Security and choose Two-factor authentication.
- Pick an authenticator app (such as any standard TOTP app) or SMS codes.
- For an app, scan the QR code shown on screen and enter the first code to confirm.
- For SMS, confirm your mobile number and enter the code we send.
Authenticator apps tend to be more reliable than SMS when you are travelling or have a weak signal. If you change phones, switch 2FA off and on again from the new device before you wipe the old one, or contact our support team for help regaining access.
Forgotten your password?
Tap Forgot password on the login screen and enter your registered email. We send a reset link that stays valid for 30 minutes. Open it, choose a new password and sign in straight away. If the link has expired, simply request another one; only the most recent link works.
A good password is long, unique to our site and not shared with your email account. A passphrase of three or four unrelated words with a number is easier to remember and harder to guess than a short, complicated string.
If the email does not arrive within a few minutes, check your spam or promotions folder and make sure you entered the address you registered with. Our troubleshooting page covers the less common causes.
Account lockouts and timeouts
After five wrong password attempts in a row, we lock the account for 15 minutes. This protects you from anyone trying to guess their way in. Wait for the lock to lift, then use Forgot password rather than guessing again.
Separately, sessions time out after 30 minutes without activity. That is a security feature, not a fault, and any game round in progress is settled on the server, so your balance is always accurate when you sign back in.
Signing in on mobile
Our casino is built for phones and tablets as a web app. Open our site in Safari, Chrome or any up-to-date browser and log in exactly as you would on desktop. To get an app-style icon:
- iPhone or iPad: tap the Share button, then Add to Home Screen.
- Android: open the browser menu and tap Add to Home screen or Install app.
The icon opens our site full-screen, with the same login, cashier and safer-gambling tools. You never need to install anything from an app store.
Keeping your account secure
A few simple habits keep your account safe:
- Never share your password or 2FA codes with anyone, including people claiming to be from our team. We will never ask for them.
- Log out when you finish on shared or public computers.
- Avoid public Wi-Fi for cashier activity where you can.
- Keep your email account secure, since password resets go there.
If you ever spot a login you do not recognise, change your password immediately and message us on live chat so we can review the account.
Safer gambling from the moment you sign in
Logging in is also where our safer-gambling tools live. From the account menu you can set daily, weekly or monthly deposit limits, loss limits and session reminders, or take a time-out from 24 hours to six weeks. Self-exclusion is available for six months or longer, and we are part of GAMSTOP, the national self-exclusion scheme. You can find support from GamCare, BeGambleAware and Gordon Moody at any time. Our site is strictly for players aged 18 and over.
Still cannot sign in?
Our support team is available 24/7 on live chat via the chat button in the bottom-right corner of every page, and you can also raise a ticket through our help centre. Tell us the email on the account and what you see on screen, and we will help you back in. Once you are signed in, you can open the cashier and pick up where you left off.
Website updated 14 October 2026